Get up and running
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I cannot interact with the MimioDisplay™ device.
If touch is not working with your MimioDisplay device, there are several possible issues. If you are using a Mac, you need to install the touch driver. If you are unable to find this driver, email email@example.com and we will send it to you. If the driver is installed or if you are using a Windows computer and there is still no interactivity, make sure you have both the USB cable and the video source (HDMI or VGA) cable connected to the MimioDisplay device from the computer. You should be using the standard USB cable that ships with the MimioDisplay device. If you must use a longer cable, the maximum length for the input on the back is 15 feet, and the maximum length for the input on the left side is 10 feet. The USB cable needs to be plugged into the USB-B port (Touch Only), not the USB-A port (Media) for the touch functionality to be enabled. The HDMI/VGA cable needs to be plugged into the same area as the USB cable. There are ports on the back and also ports on the left side of the device. Lastly, there are 2 buttons on the MimioDisplay remote that can cause touch issues. Pressing the “Touch” button will turn the touch functionality off and on. Pressing the “Freeze” button will freeze the on-screen image and disable touch functionality. If you have checked all of the above areas and touch functionality is still not working, contact firstname.lastname@example.org for additional troubleshooting.
The calibration of the MimioDisplay device seems to be off, and the image does not go all the way to the edges of the screen.
The recommended screen resolution for use with the MimioDisplay device is 1920×1080. Try adjusting your screen resolution to this size and see if the issues persist. Additionally, press the “Auto” button on the MimioDisplay remote to automatically center the image. If this does not work, go to Menu > Picture > PC Setup on the remote and adjust the Horizontal Position and Vertical Position. If the calibration is still off after following these steps, you can calibrate using the Control Panel (Windows) or the TouchScreen program (Mac). On your Windows machine, go to Control Panel > Tablet PC Settings > Calibrate. On your Mac, launch the program called TouchScreen and click on Calibration. In both cases, this will bring up the calibration screen. Click on all of the required points and your device should now be calibrated. If you are still having issues with the image size or calibration after going through the above steps, contact email@example.com for additional troubleshooting.
The brightness of the MimioDisplay device changes randomly.
If you notice that the brightness of the MimioDisplay device is changing randomly, it may be due to the light sensor feature. To turn off this feature, use the MimioDisplay remote to go to Menu > Options > Light Sensor and select “Off.” If the brightness continues to change after turning off this feature, contact firstname.lastname@example.org for additional troubleshooting.
Note: The MimioDisplay touch display requires version 11.22 or higher of MimioStudio™ software to function properly.